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25 MAY 2026

David's problem: Caught the Kerra workspace agent lying instead of searching the user's LMS files

David sent a production taskId where the interactive workspace agent claimed information wasn't posted instead of searching the files, and demanded a system-prompt fix that bans that giveup.


go to production on aws and look at the workspace ai chat in the workspace found in the taskid in this url... and find out why the interactive workspace agent didnt go through the files to find out the answer to my query and instead lied. go through the interactive workspace agent system prompt used, the agent turns in response to each of the queries i sent in that chat, what it did, what functions and tools it called etc and lay it all out for me, and what the system prompt change needs to be that gets it to always search through files and not give up by claiming some piece of info hasnt been posted, unless theyve literally gone through every relevant file in the users lms

The ask is full agent-turn forensics plus a concrete prompt patch.


kerraproblemagentssystem-prompt