24 DEC 2025
David debugged: Investigated @kerra groupchat bug where agent was not using extension to reach LMS
David found that @-mentioning Kerra in a class group chat was not triggering the same LMS-connected agent behavior as the interactive workspace, and commissioned a production debug.
David shared screenshots of a broken group chat experience and described the expected behavior precisely:
go to this group chat on production and debug the issue... how it should work is if the user @s kerra and sends a message into the chat it should be equivalent to them sending a message to kerra in the interactive workspace where kerra uses their extension to reach the lms etc. go to investigations into the bugs.. dont make code changes yet
The investigation scope was the parity gap between the interactive workspace agent (which uses the Canvas extension) and the group chat Kerra agent (which apparently did not), and why they were diverging.