09 JAN 2026
David's problem: OTP signup failures are growth-critical
if a new user cannot get through signup, the rest of the AI system is irrelevant.
Kerra uses phone or email flows during onboarding, including one-time passcodes. when OTP delivery or rate limits fail, the user never reaches the product.
David treated those incidents as production issues, not edge cases. the agent had to inspect logs, database state, provider responses, retries, and the exact user path.
go hunting
the reason is simple: onboarding is not a side feature. every downstream AI agent, workspace, calendar run, and retention metric depends on the user getting through the front door.