24 APR 2026
David's problem: privacy and copyright anxiety are onboarding blockers
students need to know Kerra is not exposing their course material or grades publicly.
Kerra asks students to connect course-site data. that raises obvious worries: copyrighted lecture slides, private coursework, grades, university accounts, and whether material will be made public.
David pushed onboarding and trust copy to address those fears directly instead of hiding behind vague privacy language.
the product has to explain that copyrighted course material is used to help the student in their workspace, not published for everyone. if that is not clear, the user will assume the worst.