14 DEC 2025
David's problem: Workspace AI chat agent silently stopping mid-task
David investigated two separate instances where the Kerra workspace AI chat agent stopped responding after its first message, with no error shown to the user.
David shared a production workspace URL and asked for a deep log dive:
go to the production aws db and production logs to find the workspace... and find out what is going on. comb thru the production logs and every agent turn made by the agent in response to my message, and tell me everything you can find out about what happened
After an initial investigation didn't fully explain the stall:
keep diving into the logs and what tools the agent called because it doesnt make sense that it wouldve just stopped
When the same issue recurred in a different workspace after a deploy:
go into the production db and logs and look at this workspace ai chat... youll see the same issue happened again despite your deploy. dont make code changes yet. just do a thorough investigation
The pattern pointed to the agent completing an initial response, then failing silently on the subsequent tool call or stream continuation — a class of stuck-state bug where the UI showed no error and the agent simply stopped.